Shipping & Aquarium Delivery Policy

Thank you for shopping with Aquatic Addiction. We’re committed to delivering your aquatic supplies quickly, safely and at fair rates.

Please note that aquarium and tank deliveries are handled differently from our standard parcel deliveries, so please read the relevant section below before placing your order.

Standard Order Processing Times

Orders are typically processed within 2-3 business days, excluding weekends and holidays.

You’ll receive a confirmation email once your order has been dispatched.

Standard Shipping Rates & Delivery Times

Shipping costs are calculated based on the weight of your order.

Orders under 2kg

• Standard Delivery – 2–4 working days: £3.99  
• Express Delivery – 1–2 working days: £5.99

Orders over 2kg and up to 15kg

• Standard Delivery – 2–4 working days: £4.99  
• Express Delivery – 1–2 working days: £7.99

We currently ship within the UK only.

These standard shipping rates and timescales do not apply to aquariums or other products that are supplied via direct pallet delivery.

Order Tracking

You’ll receive tracking information by email once your order has been dispatched.

If you haven’t received tracking information within 3 days of ordering, please get in touch.

Aquarium & Tank Deliveries

Aquariums and tank systems purchased through Aquatic Addiction may be supplied and delivered directly by D-D.

Aquatic Addiction acts as the supplier and retailer of the product, but the physical delivery is arranged and fulfilled directly by D-D or their appointed delivery provider.

Delivery timescales for these products may therefore differ from our standard delivery times and will depend on stock availability and the delivery arrangements provided by D-D.

Kerbside Pallet Delivery

Aquariums are delivered on a pallet using a kerbside delivery service.

This means the delivery driver will deliver the pallet to the nearest safe and accessible point at the delivery address.

The driver is not responsible for moving the aquarium, cabinet, pallet or any other components into your home, garage, garden or chosen installation location.

Because aquarium systems can be extremely large and heavy, it is the customer's responsibility to make suitable arrangements to safely move the aquarium from the delivery point.

We strongly recommend arranging sufficient capable people and, where necessary, suitable lifting or moving equipment before your delivery arrives.

Delivery Access

It is the customer's responsibility to ensure that the delivery address is suitable for a large pallet delivery vehicle.

Please consider any potential access restrictions, including:

• Narrow roads or entrances  
• Restricted vehicle access  
• Steps or steep slopes  
• Gravel or uneven driveways  
• Gated properties  
• Parking restrictions  
• Low bridges or overhanging trees  
• Any other obstacles that could prevent safe delivery

If you are unsure whether your property is suitable for pallet delivery, please contact us before placing your order.

Moving, Positioning & Installing Your Aquarium

Standard aquarium delivery does not include carrying, positioning, assembly or installation.

Once the aquarium has been delivered kerbside, the customer is responsible for:

• Moving the aquarium and cabinet into the property  
• Providing enough people to move the aquarium safely  
• Ensuring doors, hallways, stairs and other access routes are suitable  
• Positioning and assembling the aquarium and cabinet  
• Ensuring the aquarium is installed on a suitable and level surface  
• Connecting plumbing, filtration, lighting and other equipment where applicable  
• Ensuring the aquarium has been correctly and safely installed before filling it

For larger aquarium systems, we strongly recommend arranging professional assistance if you are not confident that you can safely move and install the system yourself.

Checking Aquarium Deliveries

Please inspect the pallet, packaging and aquarium carefully when your delivery arrives.

Where possible, check for obvious signs of damage before the delivery driver leaves and ensure any visible damage to the pallet or packaging is noted.

If you discover any damage:

• Take clear photographs of the pallet, packaging and damaged area  
• Keep all original packaging  
• Contact Aquatic Addiction as soon as possible with your order details and photographs  
• Do not install, fill or use a damaged aquarium until the issue has been reviewed

Failed Aquarium Deliveries

It is the customer's responsibility to ensure that someone is available to accept the delivery and that suitable vehicle access is available.

Additional delivery or redelivery charges may apply where a delivery cannot be completed because:

• Nobody is available to accept the delivery  
• Incorrect delivery or contact information has been provided  
• The delivery vehicle cannot safely access the property  
• The customer is unable to accept the kerbside pallet delivery  
• Redelivery is required

Any additional charges imposed by the delivery provider as a result of a failed delivery may be passed on to the customer.

Delivery Issues & Damages

For standard parcel orders, please inspect your order upon arrival.

If your order is damaged or incorrect, please contact us within 24 hours and provide photographs so that we can assist you.

We are not responsible for delays caused by couriers, weather conditions or incorrect addresses provided at checkout.

Need Help?

If you have any questions about shipping, pallet delivery or whether your property is suitable for an aquarium delivery, please contact us before ordering.

📧 aquaticaddictionhgcv@icloud.com

Or use our Contact Us page.