Privacy policy

1. Introduction

At Aquatic Addiction, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, share, and secure your information, in line with GDPR and UK data protection laws.

 

2. Controller

Aquatic Addiction LTD (11637866)
Registered address: Unit 10 Holme Grange Craft Village, Heathlands Road, Wokingham, United Kingdom, RG40 3AW
Contact: aquaticaddictionhgcv@icloud.com

 

3. Data We Collect

  • Personal information you provide: name, email, phone, billing/shipping address, payment details, when you:
    • register or place an order
    • create an account
    • subscribe to newsletters
    • make enquiries
  • Technical & usage data: IP, browser/device type, pages visited, cookies.

 

4. How We Use Your Data

  • To process orders, payments, deliveries, returns, and warranty claims.
  • To communicate updates, confirmations, promotions (with consent).
  • To improve site performance, user experience, and analytics.
  • To comply with legal obligations (e.g. tax, fraud prevention).

 

5. Legal Basis for Processing

  • Contract performance (orders, deliveries, returns)
  • Legitimate interest (fraud prevention, site improvement)
  • Consent (marketing communications)

 

6. Sharing Your Data

We may share your data with:

  • Payment processors and card issuers
  • Delivery and logistics partners
  • IT service providers for hosting and email communications
  • Legal or regulatory authorities when required

We do not sell your personal data.

 

7. Retention

We retain personal data for as long as necessary to fulfil its purpose (processing orders, regulatory compliance). After that, data is either deleted or anonymised.

8. Your Rights

You have the right to:

  • Access your personal data
  • Rectify inaccuracies
  • Erase your data (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (for marketing) at any time

To exercise these rights, please contact aquaticaddictionhgcv@icloud.com

 

9. Data Security

We use encryption (HTTPS/SSL), firewalls, access controls, and security audits to safeguard your data.

 

10. Third-Party Tools & Links

Our site may include links or embedded features (e.g., social media, payment gateways). 

 

11. Changes to This Policy

We may update this policy. We’ll notify significant changes via email or a notice on our site. The "Last updated" date below reflects the current version.

 

12. Contact Us

For questions or complaints about our privacy practices, email aquaticaddictionhgcv@icloud.com.

 

Last updated: 17 July 2025