Refund policy

Thank you for shopping with Aquatic Addiction. Please review our returns policy below to understand how we can help if there’s an issue.

Eligibility for Returns

• You may return unused, unopened items in their original packaging within 14 days of delivery for a refund.
• Perishable items (e.g. live plants, frozen foods) and custom orders cannot be returned unless damaged or incorrect on arrival.

Damaged or Incorrect Items

• Please inspect your order upon delivery.
• If you receive a damaged or incorrect item, contact us within 24 hours of delivery with photos so we can help resolve the issue. We’ll usually offer a replacement or refund.

Return Process

• To start a return, please contact us at 📧 aquaticaddictionhgcv@icloud.com or via our Contact Us page.
• Include your order number and details of the item you wish to return.
• Once your return is approved, we’ll provide instructions on where to send your package.

Return Shipping Costs

• If the return is due to our error (damaged, faulty, or incorrect item), we’ll cover return shipping.
• For all other returns (e.g. change of mind), you’ll be responsible for return shipping costs.

Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

• If you'd like to exchange an item, please follow the return process above and place a new order for the replacement item.

Need Help?

 If you have any questions about returns, please don’t hesitate to get in touch: 📧 aquaticaddictionhgcv@icloud.com Or use our Contact Us page.